Accounts - Rejection Message

The Rejection Message feature gives you the capability to create pre-formatted templates in Web Admin which will be sent to customers to inform them why their request for account registration was declined.

This eliminates the need for you to create a new message every time you reject a registration request.

To remove an existing account, click on the account you want to delete and then select the Delete (X) symbol on the upper right side.

The message will automatically appear on the Rejection Comments box when you open an account found in your My Account’s Activate Users section.

Creating a Template Message

To create a template, open the Rejection Message feature found under the Accounts tab. Click the Add button (+) located on the right side of the screen.

Type the name of your message on the Template Name field and your message on the Contents field.

Once you’ve typed in your message, click the Disk icon on the top right corner of your screen to save your work.

To view your message, open up an account from your Activate Users screen that’s awaiting activation. You’ll be able to see your message template in the Reject box at the lower-left portion of your screen.

The message will automatically be sent to the email address provided by the user requesting for activation.