The Product Sample Requests email template is sent to your web administrator when a customer requests for a product sample and tutorial through your website’s Product Sample Requests form.
The email template contains the following information taken from the Product Sample Requests online form:
To avoid any problems when sending out your e-mail templates, be sure not to alter the text found in the brackets ([[=sample text/variable]]) or the String Formats. These are system-defined variables that will change based on the customer’s information. For an in-depth look at what these variables are, you can check our post here.